Help centre — Auction Mule

Getting started

Creating your account

Creating your account You need a free account before you can bid. It takes about a minute, and you can browse the whole catalogue without one — the ac...

Confirming your email

Confirming your email Right after you create your account, we email you a confirmation link. Clicking it proves the address is really yours. You can't...

Signing in

Signing in Once your account exists, signing in is how you get back to your bids, watchlist, wins and invoices. How to sign in Go to Sign in (the link...

Resetting your password

Resetting your password Forgotten your password? You can set a new one yourself in a couple of minutes — you don't need to contact anyone. Request a r...

Registering for an auction

Registering for an auction Having an account lets you browse. To actually bid in a particular sale, you register for that auction and accept its terms...

How bidding works

Placing a bid

Placing a bid Every lot has a bid panel on its page. Placing a bid is quick, but a bid is a binding commitment to pay if you win, so it's worth unders...

Bid increments and the next allowed bid

Bid increments and the next allowed bid Auctions move up in set steps called increments. The increment is the smallest amount a bid can rise by, and i...

How proxy (maximum) bidding works

How proxy (maximum) bidding works When you place a bid you enter your maximum — the most you're willing to pay. The system then bids on your behalf, o...

The anti-snipe extension

The anti-snipe extension Auction Mule sales close lot by lot on a staggered timer, and each lot has a countdown showing when it closes. To keep the la...

Watching lots, sharing, and being outbid

Watching lots, sharing, and being outbid Beyond bidding, the lot page gives you a few ways to keep track of things you're interested in. Watching a lo...

Winning & paying

Finding out you won

Finding out you won When a lot closes, we tell you where you stand right away — you don't have to guess. On the lot page The moment a lot closes, its...

Your invoice, buyer's premium and tax

Your invoice, buyer's premium and tax Your invoice is the full, final bill for what you won in a sale. It's prepared by the auction house and sent to...

Ways to pay

Ways to pay You can pay your invoice from the link in your invoice email, or by signing in and opening Invoices in your account. Both show the same bi...

When payment is due

When payment is due Auctions expect prompt payment, so it's worth paying your invoice as soon as it arrives. Your due date Every invoice shows a due d...

Getting your items

Shipping or local pickup

Shipping or local pickup There are two ways to get the items you win: have them shipped to you, or collect them in person at the sale's location. Whic...

Getting a shipping quote and label

Getting a shipping quote and label If a lot can be shipped, you can find out roughly what postage will cost before you bid, and then request actual sh...

Booking a pickup slot

Booking a pickup slot If you're collecting your items in person, use the Pickup page in your account to book a time. It shows every sale you still hav...

Collecting your items

Collecting your items Collection day is simple if you've paid and booked ahead. Here's what to expect and what to bring. Pay before you collect Settle...

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