When payment is due
Auctions expect prompt payment, so it's worth paying your invoice as soon as it arrives.
Your due date
Every invoice shows a due date. It's stated in the sale's own timezone, so there's no confusion about which day it means — the same date might read differently depending on where you are. Pay on or before that date to keep everything simple.
If you're late
If you don't pay by the due date, the invoice is marked overdue. Depending on the sale's terms:
- A grace period may apply first, and
- A late fee may be permitted on the outstanding balance once that grace period passes. The invoice tells you the fee its own terms allow — it isn't added silently.
If you're going to be late or there's a problem, the best move is to get in touch with the auction house early. The contact details are printed right on the invoice.
Non-payment has consequences
Leaving an invoice unpaid can lead to your bidding being suspended. If that happens, you can still sign in and see exactly what you owe and pay it — settling up is how you get back in good standing. Being suspended never locks you out of your own invoices.
Using the payment link
The link in your invoice email opens your invoice without needing to sign in — handy if you don't remember your password. A few things to know:
- It's for one invoice only and is private to you. Don't forward it — it's tied to your account.
- Links eventually expire. If yours has stopped working, open the page and choose Email me a fresh link; a new one goes to the email address on your account. Nothing about what you owe changes.
- You can always sign in instead. Everything you owe is under Invoices in your account, no link required.
Keep any payment reference you're given — it's what the house would look for if anything ever needs checking.